Returns Policy

Returns & Refunds Policy – MASK GLOBAL LLC

Last Updated: October 31, 2026

At MASK GLOBAL LLC, customer satisfaction is important to us. We want you to feel confident when shopping with us. This Returns & Refunds Policy explains the conditions and procedures for returning products and requesting refunds.

1. 🔄 Return Eligibility

Customers may request a return if a product meets the following conditions:

• The item is unused and in its original condition.
• The product is returned with its original packaging, where applicable.
• Proof of purchase or order confirmation is provided.
• The return request is submitted within the applicable return period.

Certain products may not qualify for returns due to their nature or applicable legal restrictions.

2. 📅 Return Period

Customers should contact us within 30 days of receiving their order to request a return, unless a different period is required by applicable law or stated for a particular product.

Return requests submitted after the applicable period may not be accepted.

3. 📦 Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact our customer support team as soon as possible.

To help us resolve the issue, provide:

• Your order number.
• A description of the issue.
• Clear photographs of the affected product, if applicable.

We will review your request and provide appropriate assistance in accordance with applicable law.

4. 📝 How to Request a Return

Follow these simple steps to request a return:

1. Contact our customer service team by email.
2. Provide your order number and reason for the return.
3. Wait for return instructions and authorization, where required.
4. Carefully package the product for return.
5. Send the item using the approved return instructions.

Please do not send products back without contacting us first.

5. 💳 Refund Policy

Once we receive and inspect an eligible returned product, we will notify you about the refund decision.

If approved, your refund will generally be issued to the original payment method.

The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

6. 🚚 Return Shipping Costs

Return shipping costs may depend on the reason for the return:

• Damaged or Incorrect Products: We will provide appropriate assistance with return shipping arrangements.
• Change of Mind: Customers may be responsible for return shipping costs, where permitted by applicable law.
• Other Return Requests: Shipping arrangements will be communicated during the return process.

7. ❌ Non-Returnable Items

Certain items may not be eligible for return, including:

• Products marked as final sale.
• Personalized or custom-made products.
• Items that cannot be returned for hygiene or safety reasons.
• Products damaged through misuse or improper handling.
• Items excluded from returns under applicable laws.

This does not affect any mandatory consumer rights.

8. 🔁 Exchanges

If you would like to exchange a product, please contact our customer support team.

Exchange requests are subject to product availability, eligibility, and applicable return conditions.

9. ⚠️ Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests may depend on whether the order has already been processed or shipped.

If an order has already been dispatched, it may need to be handled through our standard return procedure.

10. 📩 Contact Us for Returns & Refunds

For return requests, refund questions, or additional assistance, please contact our team.

Company Name: MASK GLOBAL LLC

Email: info@maskgloballlc.com

Phone: +1-800-234-5678

Business Address: 1209 MOUNTAIN ROAD PL NE #7403, ALBUQUERQUE, NM 87110, USA

❤️ Our Commitment to You

At MASK GLOBAL LLC, we value your confidence in our business. We aim to handle every return and refund request fairly, professionally, and transparently.

Thank you for shopping with MASK GLOBAL LLC!

MASK GLOBAL LLC – Your Satisfaction Is Our Priority.